Human Strategy.Powered by Humans, Culture & Data.Amplified by AI.
The future belongs to businesses that combine human expertise with machine speed.
At Firefish, we use cutting-edge AI, proprietary tools and specialist human expertise to deliver deeper insight, faster decisions and greater commercial impact.
Tech raises the floor. Our people raise the ceiling.
The future belongs to businesses that combine human expertise with machine speed.
At Firefish, we use cutting-edge AI, proprietary tools and specialist human expertise to deliver deeper insight, faster decisions and greater commercial impact.
Tech raises the floor. Our people raise the ceiling.
Human Consultancy at a scale, speed and price never before possible
SUCCESS STORIES
Defining & Communicating The New Axe Effect
Helping Axe/Lynx re-articulate who they are in the world, we went on an extensive journey with them, using a plethora of innovative approaches to uncover the ‘magic’ that used make the brand great, and apply that to modern culture. From…
SUCCESS STORIES
Innovating inclusive fashion
Tommy Hilfiger wanted to help people with disabilities engage with fashion through a revolutionary clothing line but didn’t know where to start. We began using lifelogging to show how people with a broad range of disabilities have had to “hack”…
SUCCESS STORIES
Conquering the content opportunity
A leading musical instrument brand came to us to help them define the content opportunity and provide inspiration for their socials. We scanned music industry reports, conducted trend analysis on approximately 200 music and audio-based products, and synthesised content from…
SUCCESS STORIES
Cooking up a strong brand platform
The frozen pizza market is crowded and our client needed to carve out its own role and purpose both within the category and the business’s wider portfolio. With a lot of untapped potential, we needed to move beyond being functional…
SUCCESS STORIES
Sizing, Segmenting & Illuminating a Big New Opportunity
A global, household tech brand wanted to help people upskill & reskill in tech qualifications but needed foundational insight to get them there. Diving into the meaning of education from a qualitative and cultural perspective, we took these learnings into…
SUCCESS STORIES
Delivering Go-To-Market Success
Our insurance & services client spotted a new product opportunity and needed our expertise to help develop it further. Using a multi-phase, multi-mode approach to explore the opportunity using qualitative and quantitative methods, we were able to develop the product…
SUCCESS STORIES
Future strategy fit for the metaverse
A leader in real-time 3D content development asked us to help them better understand the evolution of their marketplace, their users – and their brand perception – to influence their future positioning and development in a new digital era. We…
SUCCESS STORIES
Illuminating opportunities around the world
Lipton asked Firefish to bring to life a particular segment in Thailand, Brazil, US, Russia and China to deliver a richer, more nuanced view of their worlds. We looked at all elements of their life as well as their connection…
SUCCESS STORIES
Tracking HNWI’s Customer Experience for Success
Bonhams Auction House asked us to establish a customer experience tracker to speak directly to a range of their discerning clients, across sellers and buyers. Whilst headline NPS data was provided to gauge high-level brand (and competitor) performance, broader diagnostic…
FAQS
Frequently asked questions
Firefish is a global strategic insight consultancy. We combine humans, culture and data, amplified by AI, to help brands make better decisions. With 25 years of experience, we turn insight into judgement, direction and decisions, not reports and decks.
Firefish helps global brands understand people and culture, build stronger brand and audience strategies, develop better communications and create new products and services. We bring together strategic insight, cultural intelligence, data science and AI across five specialist Centres of Excellence.
Human Strategy is Firefish's approach to helping organisations turn human understanding into better business decisions. It combines insight into human behaviour, culture and data with experienced strategic judgement, amplified by AI. The result is judgement rather than reporting, direction rather than description and decisions rather than decks.
Firefish is a strategic insight consultancy. Research is often part of how we get to an answer, but our work goes beyond research to help clients make strategic decisions about audiences, brands, culture, communications and innovation. We combine qualitative and quantitative research, cultural intelligence, data science, AI and senior strategic expertise.
Firefish's Centres of Excellence are five specialist areas: Audience Strategy, Cultural Strategy, Brand Strategy, Communications Strategy and Considered Innovation. Each focuses on how insight, strategy and execution work together across the planning cycle.
Firefish uses AI to deliver deeper insight, faster decisions and greater commercial impact. Our strategists provide the expertise, context and direction. AI supports research, analysis and synthesis through tools such as QualifyAI, synthetic audiences and Ask Firefish. Experienced consultants review every recommendation.
The Firefish Intelligence Platform is a growing portfolio of technology-enabled products that combine proprietary AI with our consulting expertise. It currently includes TrendPulse, QualifyAI, QualifyAI+, Re-Ignite, IRL Discovery and Innovation Sprint.
Firefish works with global brands and organisations across sectors including consumer goods, fashion, technology, insurance, auctions and charity. Success stories include helping the RNLI stop men from drowning by thinking like a behavioural economist.
Firefish has offices in London and New York and works with brands around the world. To talk to our team about a challenge, get in touch through our contact page.